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Process Improvement Teams: A TQM Strategy for Improving Community College Systems.

Needham, Robbie Lee; And Others – 1992

The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…

Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty