Design and design thinking are increasingly being taught across several disciplines--ranging from arts, architecture, and technology and engineering to business schools--where expertise plays a central role. A substantial corpus of literature on research in regard to design expert and design expertise has accumulated in the last decades. However,…

Nowadays, organizations attempt to retrieve, collect, preserve and manage knowledge and experience of experts in order to reuse them later and to promote innovation. In this sense, Experience Management is one of the important organizational issues. This article discusses the main ideas of a future Conversational Case-Based Reasoning (CCBR)…