Expands the notion of problem by creating a pluralistic theory of problems that embraces both the limited concept created by the information-processing school and an epistemic concept of problem. (JAD)

In order to study the processes people employ in reading technical material and the ways in which information engineering can facilitate those processes, 13 adults, including electrical engineers, stockboys, secretaries, graduate students, and teachers, were asked to perform an assembly task by following concise, step-by-step instructions provided…