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Direct linkBrett, Kelsey – Journal of Electronic Resources Librarianship, 2018
After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…
Descriptors: Academic Libraries, Library Services, Electronic Libraries, Troubleshooting
Rashkovits, Rami; Lavy, Ilana – Journal of Information Technology Education, 2011
This study discusses and presents various strategies employed by novice programmers concerning exception handling. The main contributions of this paper are as follows: we provide an analysis tool to measure the level of assimilation of exception handling mechanism; we present and analyse strategies to handle exceptions; we present and analyse…
Descriptors: Foreign Countries, Programming Languages, Computer Software, Computer Software Evaluation
