Problem solving skills such as patterning facts, locating problems, separating problems and solutions, and presenting effective written products are essential to success in the business community. Facts can be patterned using a grid relating a problem's effect at the individual, group, situational, and organizational level. Such a grid tests each…

Thinking skills and ethical judgment are needed in all areas of business, and instruction in these areas should be included in business communication courses. Authorities on the teaching of thinking generally agree that instructional objectives should cover creative and critical thinking skills, as well as the dispositions that enhance the use of…