Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Presents a model that uses online searching to teach critical thinking skills in elementary and secondary education based on Bloom's taxonomy. Three levels of activity are described: analyzing a search statement; defining and clarifying a problem; and focusing an information need. (Contains 13 references.) (LRW)

Considers college student apprehension when encountering new information technologies, CD-ROMs in particular, and proposes a variety of active learning exercises. Topics include information proliferation, library anxiety, computer anxiety, active learning, learning styles, problem solving, indexing exercises, search strategy worksheets,…