There are no simple answers to the tricky business of managing conflict within organizations. Almost every conflict is a unique case with its own issues, participants, dynamics, and consequences. Still, it appears possible to differentiate between organizations that handle conflict productively and those that do not. Successful organizations view…

A bargaining process, begun over 10 years ago, is based on problem-solving rather than on adversarial confrontation and uses elements of participative management. It has resulted in outstanding benefits for two school districts. Called "Theory Z bargaining," the process follows a procedure based on each side treating the other with…

The concept of the quality circle (QC) is outlined and a brief history given of its use in Japan and eventual migration to the United States in 1974. The leaders and participants in QC's are trained in communication and problem-solving skills. The essential techniques used in the QC are brainstorming, consensus, cause and effect analysis, data…

Identifying an instructional leader as a principal who engages in activities that significantly affect the learning that goes on in the school, this article profiles an elementary school principal recognized by the Oregon Association for Supervision and Curriculum Development as one of the state's most effective instructional leaders. The author…

A growing number of schools and districts are considering using teams to handle all types of decision making and advisory activities. The term "teams" can be applied to a wide spectrum of groups with various purposes or powers. This bulletin was designed to assist those who want to create efficient, successful teams. It provides…

Instructional leadership is long-term dedication to instructional excellence that includes both instructional and school management issues. Recent research suggests that effective principals can make a significant difference in their schools' instructional programs through a combination of personal traits, particularly a strong belief in their…

Problem solving is viewed as an ability required throughout life, and how we function is seen to be directly related to how well we solve problems. In this document, the issue of a steady decline in students' abilities in the area of mathematical problem solving is confronted and a program designed to teach students the necessary skills in this…

In contrast to the recent back-to-basics movement, which emphasizes rote-learning and the acquisition of mechanistic skills, small-group cooperative learning emphasizes the development of thinking and problem-solving skills. It also seeks to minimize student anxiety and competition by creating an environment in which students feel safe to make and…