Whether fading support for problems affects accuracy of hypertext navigation and problem performance is investigated in this study. In a student-centered e-learning environment conceptual support is added to help domain novices get an overview of the problem domain, while strategic support is provided to help domain novices get insight into the…

Troubleshooting in a practice situation requires two types of information, namely for reasoning about the problem-cause and for finding an adequate solution ("declarative information") and for manipulating the environment ("procedural information"). It is hypothesized that presenting this information piece-by-piece during practice (i.e.,…