We use a concept of framing to explain 3 cases in which participants initially lacked mutual understanding but then achieved significant mutual understanding. The cases were all consistent with a pattern of "positional framing" that includes a human participant who is inquiring, which we call a "listener", and a "source", which may be another…

In this study a distinction is made between routine, semiroutine, and nonroutine problems based on the problem solver's knowledge. Routine problems are solved by applying a known procedure, semiroutine problems require planning that uses functional knowledge, and nonroutine problems require generation of new functional knowledge. Nonroutine…

The relation of knowledge for solving problems to understanding of general principles in a subject-matter domain is discussed. Theoretical representations, called "conceptual competence," are presented to represent principles that are believed to be understood implicitly by individuals. Implications for problem-solving procedures can be…

This project addressed the question: What knowledge and processes enable individuals to construct and modify representations of novel, nonroutine problems? The theoretical goal was to extend the information-processing theory of problem solving to include processes that have been characterized as restructuring of problems and productive thinking by…