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Terkla, Dawn Geronimo; Armstrong, Kelli J. – 1997
This paper assesses the impact of business practices on higher education institutional research activities. Institutions who have been implementing total quality management practices are gradually adopting a new method, process redesign, which focuses more on how to achieve improvements using less costly research methods and procedures. This study…
Descriptors: Advisory Committees, Cost Effectiveness, Data Collection, Efficiency


