Provides a description of and the rationale behind the development of a game called HAZWOPER. HAZWOPER provides an overview of important environmental health and safety issues and teaches trainees how to use reference materials to find information about these topics. (DDR)

This student guide is intended to assist persons employed as supervisors in giving orders and instructions. Discussed in the first four sections are the following topics: good instructions, ways of asking people to do things, followup after giving instructions, and written instructions. Each of these sections contains an introduction, sections of…

This student guide is intended to assist persons employed as supervisors in developing communication skills. Discussed in the first two sections are the nature of communication (communication skills and processes and planning communications) and the skills of communication (writing, speaking, and behavioral skills). Each of these sections contains…

This student guide is intended to assist persons employed as supervisors to develop and participate in quality circles. Discussed in the first three sections are the following topics: the purpose of quality circles (what a quality circle is, why quality circles developed, how they work, and the roles of various quality circle participants);…

Although negative outcomes of intensive management training are the exception rather than the rule, it is important to recognize and take measures to prevent the possible negative effects of such training. Intensive management development training, particularly in encounter group settings, creates a powerful situation that enables managers to take…

This module on communications is intended to take the hospitality supervisor or manager through the basics of everyday communications, covering the theory as well as the practical aspects of routine business activities. The material is presented in a self-instructional format in six sections. At the beginning of each section is a statement of the…