Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business…

Discusses the trials and errors of creating Web sites for libraries. Topics include knowing what the Internet offers, supporting academic computing personnel, observing patron use of the Web, knowing the target audience, developing a selection policy, making and checking links, and analyzing usage data. (LRW)

Presents basic design tenets for electronic library guides and the concerns these guides present for internal policymaking. The goal is to help library staffs produce electronic guides that will be effectively utilized by a variety of patrons without creating an added burden for the library. (Author/LRW)

The State of Mississippi authorized the construction of additions to three of the state's academic libraries. At the University of Southern Mississippi, planning for an addition raised the question of assignable study space. Lockable individual study rooms (carrels) and group study rooms were planned, and questions of how to assign them and rules…

It has been observed that one historical role of the public library is serving the nation's youth. Current economic and social conditions have created the phenomenon of the "latchkey child"--the school-aged child who has no parent or guardian at home after school hours and has no alternative care arrangement. In light of this, this…

In response to its space limitations, the Robert Manning Strozier Library at Florida State University decided to reduce the size and rate of growth of its federal documents collection. The committee charged with the task decided that the first step was to codify selection/deselection procedures into a written policy. The policy had to be…

Explains how the Monroe County Library System (NY) adapted their library to help the greatest number of disabled people use their library with the greatest ease and at a reasonable cost. Highlights include focus groups with disabled patrons; appropriate adaptive devices; policy recommendations for computer use; and staff training. (LRW)

Discussion of cultural diversity in a rapidly changing population focuses on efforts at the San Jose Public Library to respond to cultural and demographic changes. Obstacles to responding are reviewed as well as positive responses, which include creation of policy statements, developing goals and objectives, administrative reorganization, and…

Considers policy formation for libraries providing Internet access to users. Topics include budget issues; staffing, including training; patron use, including time limits, downloading, and printing; library service and programs; legal issues, including intellectual freedom, copyright, and institutional liability; and sample policies available on…

Sample documents are provided to assist a school library media center in Oklahoma in preparing a policy handbook applicable to the library's particular situation. The operating policy defines the purpose of the library and the library media specialist, as well as the users, schedule, orientation and instruction practices, and circulation…

Identifies library collection development as a high-priority activity and discusses collection development needs in terms of training, library policies and planning, resource assessment, and coordination among libraries. A method used for assessing collections and allocating resources is described. (CLB)

Discusses staff development opportunities for school librarians and teachers to improve skills in meeting the needs of disabled students. Discusses results of a four-year study which evaluated school library services to disabled students in Australia and emphasizes the need for staff development programs that include policy formation, collection…

The process of selecting and maintaining the collection for the community consumes much of the staff's time in public libraries. Small libraries with fewer staff have less time for these activities. This handbook enables staff to use their time most efficiently while doing specific tasks; forms, checklists, and samples are used as guides. The main…