Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Comprehensive guidance is offered on the organization, procedures, and responsibilities of public library boards. Individual chapters address the following topics: the legal context for public libraries, organizing the library board, the board and the library staff, the public library and its communities, budgeting for service, public relations,…

Considers policy formation for libraries providing Internet access to users. Topics include budget issues; staffing, including training; patron use, including time limits, downloading, and printing; library service and programs; legal issues, including intellectual freedom, copyright, and institutional liability; and sample policies available on…

In Texas, public library advisory boards are a recent innovation that have developed as a result of the Council-Manager form of government. This handbook is a response to that development as a compilation of information on the most efficient roles and functions of advisory boards. An advisory board is appointed by the governing body of which the…

Examines possible barriers to adequate reference services to children and young adults. Topics discussed include the effects of budget pressures and shifting priorities in public and academic libraries; equity in access to information; reference policies; communication between children and adult services staff and administration; multiple service…