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Download full textHarley, David A. – 1990
Relatively little empirical research has been done on the supervisory referral of employees to employee assistance programs (EAPs). Inclusion of constructive confrontation (supervisory referral) into program standards and its continued promotion as a "central strategy" of program theory and operation calls for critical investigation of…
Descriptors: Employee Assistance Programs, Employer Employee Relationship, Employment Problems, Job Performance
Peer reviewedSchmidenberg, Olive C.; Cordery, John L. – Employee Relations, 1990
Interviews with 20 branch managers and 20 accountants in an Australian bank determined factors influencing the success of an employee assistance program (EAP). It was found that policies requiring supervisors to act against normal managerial practice doom EAPs to failure. Organizational analysis to integrate the EAP within existing organizational…
Descriptors: Banking, Employee Assistance Programs, Employer Employee Relationship, Foreign Countries
Mason, Susan A. – 1991
Reaching an employee whose job performance is deteriorating due to substance abuse, personal concerns or emotional problems, is one of the most difficult and most avoided tasks presented supervisors, coworkers and/or union stewards. Yet, when such problems do exist and do effect job performance, (and perhaps the work and safety of coworkers) clear…
Descriptors: Communication Strategies, Conflict Resolution, Crisis Intervention, Employee Assistance Programs
