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ISO 9000 and Malcolm Baldrige: In Training and Education. A Practical Application Guide.

Russo, C. W. Russ – 1995

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams