Describes how performance technology can be applied to the area of strategic market planning. Strategic planning is defined; the reactive and proactive modes of mega-level planning are explained; implications for strategic market planning are suggested; and a new model for applying strategic planning to marketing is presented. (13 references) (LRW)

This seventh in a series on performance technology discusses the means an organization uses to support human performance. Five basic elements are described: (1) the opportunity an individual has to perform as the organization desires; (2) technology, including human-machine roles; (3) materials and supplies; (4) the flow of useful information; and…

Discusses strategic planning and describes three levels of strategic planning and thinking that can occur within an organization. Differences between reactive and proactive planning are explained, and a strategic planning model is presented that includes data collecting, planning, and implementation and evaluation. (10 references) (LRW)

Describes an operations audit as a means of reporting the effect of such interventions as training programs on organizational productivity; discusses the value of an accurate mission statement; describes an audit conducted to learn effects of management training programs at Lutheran General; and reviews steps and measurement techniques of…

Discussion of performance improvement systems in organizations highlights Gilbert's Performance Engineering Model and the Human Resources Model. The process of performance technology is described, the role of training within the performance improvement system is examined, and ways in which training benefits from a performance orientation are…

Discusses factors that are necessary to produce significant change in an organization, including allowing a longer period of time than is expected; making change the primary objective of the chief manager; and accepting the fact that there will be confusion and anxiety among the employees. (LRW)

Discussion of the emergence of performance technology within the field of instructional design focuses on job aids. Conventional job aids as well as expanded definitions of job aids that include decision making are described, and the influence of cognitive psychology and changing organizational expectations of employees are considered. (11…

Describes strategies for improving performance appraisal systems and examines common features of appraisal systems in large companies. Highlights include rating scales; ranking; forced distributions; tying performance appraisal to strategic business goals; frequency of reviews; development plans versus evaluation only; and group review meetings.…

Discusses the need for training curriculum to be integrated with business objectives to provide the right employees with the right skills at the right time. Line management requirements are described; training and development requirements are examined; the training and development organization is described; and keys to success are considered. (LRW)

Discusses a metamarketing needs assessment that focuses on knowledge, skills, and attitudes (KSA) within an organization. Highlights include marketing audits; marketing management; career paths; marketing levels; job descriptions; sales and marketing goals; employee classification; a metamarketing questionnaire design; and one-to-one mentoring.…

Discusses the role of meetings in improving job performance, identifies adult learning principles that may enhance the planning and delivery of business meetings, describes the component parts of business meetings, and presents a matrix that integrates adult learning principles with the management of business meetings. (Six references) (LRW)

Introduces performance technology as a field of application for training professionals. The term "performance technology" is defined and explained, the epistemological foundations of performance technology are outlined, the relevance of performance technology to training and human development is described, and myths about performance…

Discussion of human performance technology tools for instructional design focuses on incentives and competence. Highlights include quality, organizational goals, feedback, employee attitudes, working conditions, deadlines, standards, training, a balance of forces, and partnerships. (AEF)

Reports on the state of strategic planning for education and training in service industries, manufacturing, retailing, and entertainment organizations. A questionnaire surveyed 200 training managers in organizations of over 5,000 employees headquartered primarily in the Pacific Northwest and revealed that strategic planning is becoming a priority.…

Examines similarities between performance technology and instructional technology, including a systems approach, reliance upon analysis, theoretical antecedents, causes of performance problems, and anticipating obstacles to the introduction of innovation. Goals, target, activities, deliverables, domain, vision, and futures are compared; and the…