Discusses executives' behaviors that create both defensive and supportive climates for workers, indicating ways in which transactional analysis can be used to interpret these behaviors and their effects. (RL)

Discusses the use of English as the universal language for international, cross-cultural business communication and problems that develop as a result. (RL)

This booklet is aimed at helping school board members better understand the public relations process and build stronger support for public education. The public expects board of education members to be responsible, energetic communicators who are genuinely responsive to issues raised by the public. The author advocates identifying the various…

This booklet provides guidelines to produce effective, responsive business letter writing, which promotes public relations, gives plain answers to questions, clearly states requests for additional information, and increases office efficiency and economy. Four major characteristics of such letters are discussed: (1) brevity and the avoidance of…

This collection of abstracts is part of a continuing series providing information on recent doctoral dissertations. The 19 titles deal with a variety of topics, including the following: an informal communication process with implications for information retrieval; a rhetorical approach to the nonsexist language controversy; a validation study of…