A study analyzed the use of third-party credibility as a deliberate and systematic public relations strategy to regain credibility for an organization faced with public hostility. Four types of third-party usage are: citizen participation, outside investigation, adversarial advocacy, and employee dissemination. Third-party credibility as a public…

Intended to increase managers' awareness of sources of conflict involving subordinates, this article offers means for anticipating or identifying these conflicts and solutions for dealing with them. (Author/MLF)

A study examined whether teacher efficacy affects the relationship between the teachers' perceptions of the school principal and the perceived communication conflict strategies teachers use when they disagree with the principal. To test this relationship, 830 questionnaires were distributed to public school teachers in six school districts across…

Effective organizational communication can greatly enhance the quality of the school environment and professional/personal relationships. This book focuses on successful communication skills that can help make the school environment a productive experience for administrators, school staff, students, and parents. Chapter 1 discusses the importance…

Organizational intersections are temporary systems formed when organizational members become interdependent with members in other organizations. The effectiveness of organizational intersections was an important issue for those participating in the Documentation and Technical Assistance in Urban Schools (DTA) Project. Consultants who participated…

During the past 15 years, most studies dealing with communication and conflict in organizational settings have used a bargaining context while integrating assumptions from game theory, information processing, developmental approaches, and systems theory into their research designs. These studies also reflect four communication topic areas,…

Analyzes the five factors in combination that appear to account for the mind-set in which the decision to launch the Challenger was made: (1) perceived pressure, (2) rigid conformity to perceived role requirements, (3) questionable reasoning, (4) ambiguous use of language, and (5) failure to ask important relevant questions. (NKA)

Nine campus public relations professionals offer solutions and strategies to address three campus communication dilemmas: (1) display of a controversial student photograph; (2) a state budget scare; and (3) a rape on campus. (MSE)