Deloitte Consulting LLP conducted a review of publicly available data sources with the goal of identifying the pre- and post-award systems used in higher education. The number and type of pre- and post-award systems identified not only show that higher education institutions (HEIs) use a variety of methods to facilitate research activities, but…

Support for producing systematic reviews about health systems is less well developed than for those about clinical practice. From interviewing policy makers and systematic reviewers we identified institutional mechanisms which bring systematic reviews and policy priorities closer by harnessing organisational and individual motivations, emphasising…

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

A nationally prominent woman's advocacy organization is featured in this case study. The scenario may be used as a teaching case, an assignment, or a project in systems analysis and design as well as database design classes. Students are required to document the system operations and requirements, apply logical data modeling concepts, and design…

Grand challenges stress the importance of multi-disciplinary research, a multi-actor approach in examining the current state of affairs and exploring possible solutions, multi-level governance and policy coordination across geographical boundaries and policy areas, and a policy environment for enabling change both in science and technology and in…

Tobacco use continues to be the leading preventable cause of mortality and morbidity in North America and Quitlines are one of the primary cessation resources available to assist tobacco users with quitting. Implementation of best practices is important to the success of quitlines, but unfortunately, it is a complex and elusive process often…

Supply Chain Management, the coordination of upstream and downstream flows of product, services, finances, and information from a source to a customer, has risen in prominence over the past fifteen years. The delivery of a product to the consumer is a complex process requiring action from several independent entities. An individual firm consists…

The question of the manner in which universities have organised themselves to embed the "quality" agenda in Scotland is addressed in this paper by considering whether the seemingly different structures generated are in fact sophisticated and efficient forms of resource allocation, or organic and emergent structures with only local…

This paper first reviews the development of community education in Shanghai, one of China's eastern coastal cities. Then the development of community education in the Xuhui District of Shanghai, especially its management system and operational mechanisms, school operating systems and networks, curriculum systems, and team building are presented.…

I investigate the role of education on health, using country-level data and the production frontier framework suggested by the World Health Organization (WHO) to assess performances of health care systems. I find that the impact of human capital on health is much smaller than suggested by the WHO frontier model, and the relationship exhibits…

Invariably, whenever "Exchange" surveys center directors about their major frustrations, near the top of the list for non profit directors appears, "working with a board of directors." Boards are either viewed as much too involved--meddling in day-to-day matters that should not be their concern--or too little involved--requiring too much…

This study investigates the use of using complexity theory--the study of nonlinear dynamical systems of which chaos and catastrophe theory are subsets--in the analysis of a non temporal data set to derive valuable insights into the functioning of university schools of business. The approach is unusual in that studies of nonlinearity in complex…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

The Computer Laboratory, founded in 1956, provides instructional and research computing services to the students, faculty, and staff at Michigan State University; this report reviews the activities and summarizes usage of its services during the 1976-1977 fiscal year. The organizational structure is charted, facilities and services are detailed,…

A model that, although altered to fit the specific needs of each energy study, has basic steps that are helpful in planning, organizing, and implementing a total energy program. (Author/MLF)