Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

Symposium on staff training in the automated library environment includes discussions of (1) an environmental approach to training; (2) training reference staff for automation in a transitional environment; (3) training for ILLINET Online; (4) training systemwide on MELVYL MEDLINE; (5) vendor training of library staff; and (6) training for support…

Indiana State Library staff were surveyed before automation planning and staff development committees were created to determine their reactions to automation and their expectations of online catalog and circulation system. Second survey a year later revealed more staff involvement and more positive attitudes than first study. Both questionnaires…

Library staff training methods and training manual construction should be part of the overall implementation plan for an online processing system. An effective training program to introduce staff to the new system and increase confidence in it would aid in efficient implementation. A manual consisting of a detailed outline of the training plan and…

Discusses development of a library information system by Georgetown University Medical Center's Dahlgren Memorial Library; describes its components, including online catalog and OCLC interface, circulation, serials control, acquisitions, networking/interlibrary loans, word processing and mini-Medline system; and discusses user reaction, staff…

Libraries' dependence on computers can lead to frustrations for patrons and staff during downtime caused by computer system failures. Advice for reducing the number of crashes is provided, focusing on improved training for systems staff, better management of library systems, and the development of computer systems using quality components which…

This library technology plan from Mission College in California establishes the goals, objectives, strategies, and implementation plans of the library in developing and maintaining its technical capabilities and electronic resources. The goals are organized into four categories: information resources, instructional resources, infrastructure, and…

The automation administrators of 49 recently automated libraries were interviewed regarding staff and user training for the systems. Discussion focuses on training objectives and procedures, timing and effectiveness, problems encountered, and factors necessary for training success. Vendor perspectives on library needs for detailed and customized…

Describes the management approach used to introduce new technologies in an academic library and the success of this approach. The management of change is discussed in terms of communication between management and personnel; management style; development of a system; staff development; and sensitivity to staff reactions and needs. (CLB)

Examines the present services offered by university libraries in Nigeria, future users' expectations, the role of information technology, the type of staff needed, and the impact of computers on acquisitions, circulation, interlibrary loan, serials control, and online information retrieval. Finances, staff development, and the need for library…