Overview of expert systems (intelligent computer applications that use data, a knowledge base, and a control mechanism to solve problems) highlights history of expert systems; construction (human element, knowledge acquisition and learning, system architecture); limitations; issues and trends; and implications for information science. Thirty-three…

Stanford's Terminals for Managers Program was undertaken with two objectives: (1) to create a decision support system that would demonstrate the functional, technical, and economic value of electronic mail and other information technology services for university administrators, and (2) to educate these executives in information technology and…

Software design is still a craft; techniques are based on the way things have been done, not on basic theorems or design principles. Suggests that academic software design needs to be more like a science or technology and that a taxonomy of design solutions or classification method is required. Describes two case studies. (MLW)