The automation of online order retrieval for Chemical Abstracts Service Document Delivery Service was accomplished by shifting to an order retrieval/dispatch process linked to a Unix network. The Unix-based environment, its terminal emulation, page-break, and user-friendly interface software, and later enhancements are reviewed. Resultant increase…

Proposals are made for practical approaches to the design of electronic office systems to provide for the effective storage and retrieval of the documents that they generate. Problems of records management and requirements to be met by the designer of an electronic office system are highlighted. Nineteen references are cited. (EJS)

A voice recognition, voice response registration system used at Brigham Young University is described. System design and implementation, system impact, staff adjustment, student responsibility, freedom and flexibility, system acceptance, and the future outlook are discussed. (MLW)

Redesign of human-computer interface for users of computerized information systems can make substantial difference in training time, performance speed, error rates, and user satisfaction. Information and computer scientists are using controlled psychologically oriented experimentation, and evaluations during system development and active use to…

Characteristics of student financial aid systems are reported and a framework for evaluating student financial aid systems and classifying major data processing designs is presented. The goals of a student financial aid system are discussed, including improved service to students, increased utilization of available funds, compliance with…

This paper outlines a process implemented at Mott Community College (Michigan) for building technology-based systems that would encourage collaboration among the staff. The first goal was communication, which included using the following technology to allow people to communicate and to make information available: e-mail, calendaring,…

A series of 11 articles describes information technologies being used in the U.S. Congress, the impact of these technologies, and possible future developments. Included are a chronology of key actions affecting congressional information support and a list of readings in information technology and Congress. (CLB)