Advocates systems analysis as a first step for documents librarians considering the use of computer based technology, outlines the necessary steps, and cites publications that provide practical instruction. The areas of bibliographic control, collection development and integration, and documents reference service are discussed. (CLB)

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)