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Head, Allison J. – Online, 1998
Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help…
Descriptors: Computer Interfaces, Evaluation Methods, Librarians, Navigation (Information Systems)
Download full textWeiner, Michael L.; Rusch, Peter F. – 1996
The DR-LINK (Document Retrieval through Linguist Knowledge) search system was created to help automate the process that research librarians use to convert information needs, as stated by users, into the information retrieval process. DR-LINK resulted from participation in the United States Government initiative called Tipster that was sponsored by…
Descriptors: Computer Interfaces, Information Retrieval, Information Seeking, Information Systems
