School improvement literature focuses on the early stages of the change process and neglects actions to ensure its permanence. This article reviews research on institutionalization and the management of change in schools and develops a model for managing performance dips. Change facilitators must create administrative support and understanding,…

Discussion of motivation in the instructional design process highlights an integrated affective domain instructional systems design model that integrates the work of Keller's ARCS (Attention, Relevance, Confidence, Satisfaction) model with a military instructional systems design model. Phases of the model include analysis, design, development,…

Discussion of relevance and the needs of the users in information retrieval focuses on a deductive object-oriented approach and suggests eight inference rules for the deduction. Highlights include characteristics of a deductive object-oriented system, database and data modeling language, implementation, and user interface. (Contains 24…

Good workplace education partnerships begin with honest assessment of the problems to be addressed, building of a vision or common mission, commitment to shared responsibility, identification of resources, and the decision to act in concert toward achieving common goals. Models include basic two-partner collaborations and multiple-industry or…

Draws on U.S. and international research to analyze the models, strategies, and processes used in implementing and sustaining educational reforms and innovations at the classroom level. There are some promising directions: a trend away from a macro policy focus to examining building- and classroom-level innovations, a shift from innovation…

Evaluation of an on-the-job training model used by the Dutch post office showed it was not entirely successful. Improvement in the performance of mentors and the quality of self-study materials was needed. Mentors must be convinced of the benefit of the model for successful implementation. (SK)

Discusses the rapid growth and expansion of distance education programs and provides a framework for defining, planning for, and achieving useful results from distance education programs today and in the future. Describes the Organizational Elements Model (OEM) that includes planning, design, development, implementation, and evaluation. (Contains…

Calls for focusing attention on the political obstacles to large-scale school reform rather than thinking of the problem mainly as one of disseminating information and helping individuals work through their fears about change. The natural outcome of urban politics is likely to be partial implementation of many programs rather than full-scale…

Discusses the need for strategic planning in libraries for the use of information technology that will add value to the library and better serve the users. Explains a model for developing information technology strategic plans that includes vision statements, goals and strategies, and an implementation timeline. (LRW)

Sailor, Maryland's public information network, has become a national model for public libraries and states planning telecommunications networks and library systems integration. This article summarizes the design and implementation of the network's Internet resource collection development, highlighting the database committee, editorial board,…

Innovators from four institutions provide overviews of their approaches to implementing the principles of outcomes-based education, compare their models, and explore the changes in roles, rewards, resources, structures, and models that have occurred at their institutions. Identifies common key elements and issues necessary to transform the…

Describes how Minnesota implemented the Standards for Technological Literacy: Content for the Study of Technology. Includes the timeline, rationale, potential activities and estimated costs associated with all phases, and steps for implementing the plan: investigate, replicate, integrate, and mandate. (JOW)

Electronic portfolios are a student-centered outcomes-based assessment regime involving learners in the gathering, selection, and organization of artifacts synthesized into a compilation purposed to demonstrate knowledge, skills, and/or achievements supported by reflections that articulate the relevance, credibility, and meaning of the artifacts…

Purpose: The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As…

As a growing number of schools and districts are found to be underperforming under the requirements of NCLB, school and district administrators are increasingly searching for research-based whole school improvement programs, including comprehensive school reform (CSR) models and education service providers (ESPs), in order to create dramatic…