The realities of indirect service delivery are examined, and indirect services that might ideally be provided are considered. Obstacles to moving into a more indirect service oriented model of service delivery, including system-level factors, personal factors, and training factors are discussed. Suggestions are provided for overcoming obstacles.…

Proposes an instructional design model which bridges the gap between the cognitive psychology and instructional design field. The model predicts when learning of task components will occur and suggests which components of a task should receive training. The proposed decomposition model guides task analysis when designing instruction of…

In presenting a women's training model, the author identifies specific areas where women need to develop competency. The stages of developing these competencies are presented. The training philosophy and guidelines are also examined, as well as the benefits of training. (CT)

This paper considers the origins of kindness in relation to the martial art known as Aikido. It also attempts to discover the underlying constitutional elements of Aikido's pedagogy of self learning, learning about others, and instructional practices that promote interpersonal relatedness. A teacher and four students of the Aikido Dojo were…

It is hypothesized that the absence of a critic to provide effective feedback concerning model behavior will be associated with significant undervaluing by the subject of his performance. (Author)

Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

Describes use of the Tavistock model for studying group relations to teach alcoholism counselors group process. Counselors (N=32) participated in weekend study groups. An informal follow-up evaluation consisted of a reaction paper, oral discussions, and a questionnaire. Counselors' evaluations were predominantly positive. (RC)

The design and evaluation of a model videotape used in an instructional improvement program for teaching assistants was studied. Results indicated modeling produced a significant effect on the acquisition of behaviors. Observers need not perceive the topic as interesting or relevant for a videotape to be effective. (Author/DWH)

Describes the Directed Individual Response-Educational Consulting Technique (DIRECT) which delineates seven steps in the consulting process and further specifies four levels of appropriate consultant "leads" to facilitate the development of each step. The DIRECT model is specifically designed to promote development of consulting interview skills.…

Describes a model of androgynous behavior and a training program for developing these competencies. Exercises to increase awareness of stereotyping are included along with a filmography. Eight references are listed. (Author/LLS)

Many professional staff training programs are designed to improve the interpersonal competence of the participants. This article presents a step-by-step description of a role-play test designed to evaluate both the effectiveness of such programs and the improvement in the skills of participants. (Author)

Discusses the cognitive approach to instructional design (ID) and how ID practitioners can design training differently. Highlights include how learning occurs; categories of learning; a model that summarizes the components of a well-designed lesson; a framework for ID based on cognitive psychology; and a table to use as a job aid for designing…

Discusses a shift in career paths from instructional technology to performance technology and describes steps to take to become more aware of the performance technology process. Differences in the design phase of the processes are described, and models that identify areas which can be affected by human performance problems are presented. (LRW)

This special issue includes 13 articles that address the need for educating library support staff. Highlights include certification of support staff; examples; attending relevant conferences; support staff in professional organizations; a model for staff development and training; union versus nonunion benefits; networking; and mentoring. (LRW)

Examines the Triad Training Model for training counselors to better articulate a client's internal dialog during simulated counseling interviews. The theoretical basis for the model is discussed, positive and negative feedback is considered, and supporting research is presented. (Contains 20 references.) (LRW)