Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Scholars widely agree that community-engaged learning can significantly improve the learning experience for students while simultaneously having a positive impact on the community. This paper explores student perceptions in online pre-professional undergraduate courses in the legal studies and human resources management fields in which…

The majority of research examining Undergraduate Research Experiences focuses singularly on student-reported outcomes, often overlooking assessment of the mentor role in student learning and outcomes after these experiences. The goal of the current study was to examine the student-mentor dyad at the beginning and end of a 10-week summer research…

This paper reports on a project in which students designed, constructed and tested a model of an existing early warning system with simulation of debris flow in a context of a landslide. Students also assessed rural community members' knowledge of this system and subsequently taught them to estimate the time needed for evacuation of the community…

On September 22, 2012, NSF announced its decision to fund a three-year project, "Models for Information Assurance Education and Outreach" (MIAEO). In the first year of grant operation, MIAEO has invited 18 high school students, two K-12 teachers, and two CSUB student assistants to conduct research explorations in the fields of…