Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Describes the development and outcome of a cooperative computerization effort involving nine public and university museums. The discussion covers the project goals, data development and analysis, and contributions resulting form the project. Appendices provide the system data fields used and a comparison between automation of library and museum…