Connecting people with resources is a common activity. However, special situations have unique data needs. Without the appropriate leadership and tools to manage the data, the connections may never take place. This case examines the data needs associated with providing resources and social connections for families having a member with a special…

Researchers have found that computer modeling fosters the learning of causal mechanisms in systems, an important crosscutting concept in science that many novice learners find challenging. Despite the research that highlights the role of teacher's instructional practices in enacting computer tools, few studies have considered teachers' use of…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The article investigates sustainable development from the holistic perspective, taking into account the complex nature of the world and the dynamism of the socio-economic systems. The study is interdisciplinary, as it addresses the issues of economics, mathematics and physics with the main focus on the modern perspective of sustainable development…

Bart Longenecker was one of the most influential Information Systems (IS) educators ever. Renowned for his decades of work on IS model curricula, Bart died in 2016 after a 44-year career. This paper traces the life's work of this EDSIG Fellow and Professor Emeritus to capture his IS education legacy.

The article highlights the peculiarities of models of education systems management in the EU and Ukraine. It has been proved that effectiveness of the education process is determined by managerial culture, which characterizes a manager's professional image. Special attention has been paid to finding the right balance between centralization and…

The last two decades have witnessed an increasing intensity of quality management in higher education institutions and quality discourses which were followed by debates about and attempts of evaluating the efficacy of quality management in the sector. Accordingly, the article presents a SWOT analysis of impact evaluation of quality management in…

Activity diagrams are used in Systems Analysis and Design classes as a visual tool to model the business processes of "as-is" and "to-be" systems. This paper presents the idea of using these same activity diagrams in the classroom to model the actual processes (practices and techniques) of Systems Analysis and Design. This tip…

This paper proposes how the theoretical framework of ecological dynamics can provide an influential model of the learner and the learning process to pre-empt effective behaviour changes. Here we argue that ecological dynamics supports a well-established model of the learner ideally suited to the environmental education context because of its…

This article describes a new approach, employing a combination of Positioning Theory and Semantic Polarities, that educational psychologists can use to develop and facilitate change in organisations and groups. Resistance to change can be seen as reflecting a lack of the language that the members of an organisation need to participate effectively…

Many policy systems and education systems have grown more complex in the last three decades. Power has moved away from central governments in different directions: upwards towards international organisations, sideways towards private institutions and non-governmental organisations and downwards towards local governments and public enterprises such…

Support for producing systematic reviews about health systems is less well developed than for those about clinical practice. From interviewing policy makers and systematic reviewers we identified institutional mechanisms which bring systematic reviews and policy priorities closer by harnessing organisational and individual motivations, emphasising…

The goal is to provide a robust and challenging problem statement for a capstone, advanced systems analysis and design course for CIS/MIS/CS majors. In addition to the problem narrative, a representative solution for much of the business modeling deliverables is presented using the UML paradigm. A structured analysis deliverable will be the topic…

An idea management system is where ideas are stored and then can be evaluated and analyzed. It provides the structure and the platform for users to contribute ideas for innovation and creativity. Designing and developing an idea management system is a complex task because it involves many users and lot of ideas. Some of the critical features for…

The complexity of learning has plagued the educational establishment for decades. Recently, ideas of complexity theory and complex adaptive systems have made headway in how we think of institutions of learning. This study developed and tested an instrument for the modeling of underlying social structures, as an element of complexity, within the…