Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This book provides a deeper understanding of the concept of community engagement in higher education, encompassing crucial aspects such as stakeholder involvement, collaboration, community organization, and mobilization. It highlights the pivotal role of student engagement in promoting sustainable practices within higher education. The book goes…