Contemporary approaches to research and practice in the administration of organizational change tend to emphasize systematic aspects of the process, focusing on the orderly sequencing of such activities as goal-setting, planning, and execution. This emphasis has given rise to efforts to identify and describe overall strategies of organizational…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)