Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

In this paper a STEM Education Outreach (STEM-EO) Model for promoting strategic university outreach programming at Penn State University to the benefit of university, school district and community stakeholders is described. The model considers STEM-EO as a complex system involving overarching learning goals addressed within four outreach domains…

Over the last decade, a growing consensus has developed that for our nation's students to succeed in twenty-first-century economic and civic life, high school graduation is no longer sufficient. Labor-market analyses have shown that high-wage positions increasingly require postsecondary education and training, and students must now graduate…

This article presents the unique approach to university-community partnerships developed and practiced at Michigan State University (MSU). We have established a model of campus-community partnerships that builds a wide-reaching system of networks connecting the university to communities. Our approach is "developmental",…

In October 1993, more than 70 educational decision makers and practitioners from across the country met to discuss ways to support and promote school networking and to formulate recommendations for the National Science Foundation (NSF) to use in establishing funding priorities, goals, and evaluation strategies. This report presents the…