Relates J.P. Guilford's model of problem solving to the negotiation of a reference question. (PF)

The conceptual approach and procedures which have been developed for this program provide the basis for initiating a similar training program in any large library within commuting distance of a library school. (4 references) (Author/NH)

Discusses problems of depository libraries such as volume of publications received, understaffing, subject and author/title access, currency of material, financing, and lack of theory and research. An "ideal" access system and an action program for its implementation are described. Four references are listed. (CHC)

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the…

Two aspects of Karl Popper's philosophy are applied to reference process: process is viewed as series of problem-solving situations amenable to analysis using Popper's problem-solving schema. Reference interview is analyzed in context of Popper's postulate that books contain autonomous world of ideas existing apart from mind of knower. (30…

Discusses problems with access to local government information faced by libraries and by the public. Local government information policies are discussed, information management practices are considered, library services to disseminate government information are suggested, and a checklist for a model local government information policy is included.…

Collection development for interdisciplinary areas is more complex than for traditionally well-defined disciplines, so new evaluation methods are needed. This article identifies variables in interdisciplinary fields and presents a model of their typical information components. Traditional use-centered and materials-centered evaluation methods…

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…

This article describes how a model developed by the British Library can be used in school libraries to disseminate community information to students. Definitions are given and possibilities, problems, and advantages associated with the delivery of community information in school environments are outlined. Thirteen references are cited. (Author/EJS)

Describes 10 key elements of generic teaching strategies for developing student thinking and provides a rationale for the participation of school library media specialists in developing student thinking skills. The role of media specialists within the school and the importance of information-based decision making in a free society are discussed.…

This paper considers questions related to the integrity and accessibility of new electronic information resources. It begins with a review of recent developments in networked information resources and the tools to identify, navigate, and use such resources. An overview is then given of the issues involved in access and integrity questions. Links…

This overview of the treatment of ethnic minorities in the curricula of library schools includes a brief review of research on sexism, racism, and library services for minority groups; a discussion of library school programs for minority students; and an examination of contemporary library school course content in which courses covering topics…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

The proceedings of this forum contain 23 papers focusing mainly on the technical aspects of institutional research. Most of the authors are institutional research officers in various colleges and universities. Part 1 contains papers on institutional research methodology. They deal with such topics as faculty load studies, enrollment projections,…