Assessing digital scholarship services offered either through academic libraries or elsewhere on campuses is important for both program development and service refinement. Digital scholarship support is influenced by fluid campus priorities and limited resources, including staffing, service models, infrastructure, and partnership opportunities…

This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

AASL's new integrated standards are designed to empower leaders to transform teaching and learning. The new "National School Library Standards for Learners, School Librarians, and School Libraries" reflect an evolution of AASL Standards, building on philosophical foundations and familiar elements of previous standards while featuring the…

Librarians at Wayne State College have developed an extraverted online embedded librarian model whereby librarians proactively push out content to students at time-appropriate moments. This article outlines why extraverted approaches are more effective than introverted approaches. It also details how to develop an extraverted program. First,…

An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

In this explorative study, we first investigate current use of public library statistics in public library management to identify a governing framework and then carefully suggest an alternative framework with income as a goal for sustainability. The meaning of income in terms of management is also discussed. Within this framework, we conduct a…

At the beginning of each school year, the Languages and Humanities Division at Chandler-Gilbert Community College (CGCC) meets to discuss first-year composition matters. Faculty leave the workshop renewed by the collaboration and buoyed by the promise and potential of a new semester. Yet, when classes actually begin, faculty may find that they are…

The "Educational Media and Technology Yearbook" is dedicated to theoretical, empirical and practical approaches to educational media development. All chapters are invited and selected based on a variety of strategies to determine current trends and issues in the field. The 2009 edition will highlight innovative Trends and Issues in…

Presents model of systematic procedure to evaluate academic reference librarians, outlining steps. Sample form included. (KP)

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

This manual was written as part of a study entitled "Studying the Cost and Value of Library Services," conducted from fall 1993 through spring 1995. The goal of the study was to address the problem of developing models and methods for studying the cost and value of library and information services in a way that can be pragmatically…

Describes an instructional model for teaching the optimization of search strategies based on a small group of related reference tools. (PF)

Presents a model interlibrary loan policy for regional, state, local, and other special groups of libraries; the 1980 national interlibrary loan code; and the 1978 procedural guidelines for international lending. (FM)

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…