The Joetta Community Library (JCL), a simulation of a public library in a small midwest town, is a practice library for students in a general library administration class at the master's degree level. Students using the JCL simulation assume the position of director, from initial hiring procedure to assumption of the position and involvement in…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…