Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

Proposes use of quality circles (QCs)--groups of employees who meet to learn and apply techniques for solving problems affecting work or workplace--to involve library employees in decision-making process and improve morale and product/service quality. Basic philosophy, establishment of QC, and QC techniques are noted. Twelve references are…

This case study describes the management system of Dickinson College Library. Highlights include a rotating chair instead of a director; collegiality in decision making; rotating departmental responsibilities; developing an acceptable level of expertise in both technical and public services; and an emphasis on professionalism. (Author/LRW)

Predictive equations from Marchant's research on participative management and job satisfaction were tested using same data collection procedures and instruments that had been used to study 22 major U.S. academic libraries in 1970. Management style was again found to be best predictor of librarian satisfaction in academic setting. (17 references)…

This document applies theories of participatory management to a proposal for a model that uses a team approach to staffing university library reference centers. In particular, the Ward Edwards Library at Central Missouri State University is examined in terms of the advantages and disadvantages of its current approach. Special attention is given to…

This paper chronicles ongoing alterations to the organizational structure of the acquisitions department at Pennsylvania State University using the tenets of total quality management (TQM). The movement toward reorganizing for process improvement began in late 1992 when the associate dean of libraries called the acquisitions department together to…