Purpose: The aim of this paper is to review two accounts of the history of workplace learning and training in the USA that emphasize issues of power and control in the determination of what training occurs, and place these issues at the center of their analyses. Design/methodology/approach: The two texts are reviewed and a constructivist paradigm…

Discusses problems that arise when computer software users have to learn a new system while maintaining productivity. Highlights include active learning; a constructivist view; Vygotsky's zone of proximal development; and a model called Design for Learnability (DesiL) that focuses the performance technologist on an ethnomethodological study of…