Presents a conceptual framework for building an intelligent documentation system (IDS) for computer software by integrating hypermedia and expert systems technologies. The need for online computer documentation for end-users is discussed, and elements of the synergetic model are described, including knowledge representation, the hypermedia…

Electronic delivery of courses presents an evolving process and one that necessitates a change in the architecture of learning designs. Moving beyond the adaptation of familiar methodology for electronic delivery is challenging and requires innovation. The inclusion of interactive courseware in an electronically delivered course addresses varied…