This study focuses on examining the importance of affectivity and humour as part of Learning by Observing and Pitching In to family and community endeavours (LOPI). Specifically, it highlights the role of laughter in the form of a spontaneous expression of a certain type of humour. This laughter is the central element for coexistence during…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

A review of the counseling literature from 1972 through 1974 suggested consultation and training aimed at remediation and prevention as the most appropriate means for intervention during an era of accountability and cutbacks. Working with communities and institutions rather than with individuals was also stressed. (Author/SE)

The author provides 20 abstracts of programs capable of being implemented in a community. These programs, based in Black Hawk County, Iowa, were developed by helping professionals in an institute at The University of Northern Iowa in dialogue with older adults. The objectives of this institute were: (1) to improve communication between dissimilar…

The School Community Involvement System (SCIS) is presented as a model community program that encourages educators, parents and community members to work together to meet the needs of children and society. This model is intended as a comprehensive systematic program for community involvement and communication in the school experience, as well as a…