Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This article presents the unique approach to university-community partnerships developed and practiced at Michigan State University (MSU). We have established a model of campus-community partnerships that builds a wide-reaching system of networks connecting the university to communities. Our approach is "developmental",…

Offers guidelines for selecting community members for systemic restructuring efforts in public schools. Definitions of community and of systemic restructuring, or educational systems design, are presented; the importance of selection efforts is discussed; a community selection model is described and explained; and further research is suggested.…