The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Standards for dealing with electronic records must be selected based on a careful analysis of user requirements. These requirements must take into account the long range goals of the larger community. For any particular museum this larger community could include archives and libraries, as well as other museums and the patrons of the museums.…

Summarizes the historical trend of distributing computer power within universities, and describes a model for an information technology environment for higher education. Based on a broad distribution of information and computing power, this model allows users to share information using micro- and minicomputers. (CLB)