Descriptor
| Evaluation Criteria | 1 |
| Models | 1 |
| Reference Materials | 1 |
| Reference Services | 1 |
| Resource Allocation | 1 |
| Resource Materials | 1 |
| Staff Utilization | 1 |
| Training Methods | 1 |
| User Needs (Information) | 1 |
| Vocabulary | 1 |
Source
| RQ | 1 |
Author
| Robinson, Barbara M. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedRobinson, Barbara M. – RQ, 1989
Describes a conceptual framework and vocabulary that can be used to discuss strategies and choices involved in reference question handling. A model of question handling is presented which provides for developing strategies for handling questions, evaluating the appropriateness of the strategy, and relating levels of service to resource…
Descriptors: Evaluation Criteria, Models, Reference Materials, Reference Services
