Presents a model interlibrary loan policy for regional, state, local, and other special groups of libraries; the 1980 national interlibrary loan code; and the 1978 procedural guidelines for international lending. (FM)

Stresses the need to plan instructional programs for library users, especially in light of the tendency of working librarians to get caught up in the demands of the day-to-day workload and to forsake careful and systematic design in user education. An instructional design model for user education is discussed. (Author/JL)

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

A review of the bibliographic instruction (BI) format for business and career information in a business writing class at Louisiana State University revealed that a new framework was needed. Problems of the current format, results of student surveys, questioning techniques, learning models, and the role of assignments were examined. The conceptual…