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Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
