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Childers, Thomas; Van House, Nancy A. – Library Journal, 1989
Describes a national survey aimed at defining effectiveness for public libraries that asked 7 constituent groups (library managers, staff, trustees, users, friends of the library, local officials, and community leaders) to rate the importance of 61 effectiveness indicators. The complex and multidimensional nature of the results is discussed and…
Descriptors: Definitions, Library Surveys, Measurement Techniques, Models
Stoffle, Carla J.; Tarin, Patricia A. – Library Journal, 1994
Discusses the role of libraries and library staff in helping society grapple with the ramifications of multiculturalism. Definitions of multiculturalism, steps in creating a diverse library staff, training needs, and dealing with charges of political correctness are addressed. A graphic model of stages in the process of developing a multicultural…
Descriptors: Administrator Role, Attitude Change, Change Strategies, Cultural Pluralism