Discusses changes in collection development in academic libraries and in the jobs of subject specialists, or bibliographers, responsible for selecting materials. Examines new definitions and job descriptions, suggests ideas for training and mentoring, and proposes models for developing expectations and mechanisms for evaluating the work of…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…