Describes elements of the Student Service Quality Assurance model used at Butler County Community College to assure access to education, access to information via the library and various technological means, employee development, and student development through adjunct advising, career planning, student seminars, developmental studies, and peer…

Describes the College of DuPage's Business and Professional Institute, which emphasizes nontraditional education/training methods and support from the business and professional communities. Discusses the Institute's assumptions, implementation strategies, and analysis of applicable program models. Explains the matrix management model that was…