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Direct linkHaffenden, Chris; Fano, Elena; Malmsten, Martin; Börjeson, Love – College & Research Libraries, 2023
How can novel AI techniques be made and put to use in the library? Combining methods from data and library science, this article focuses on Natural Language Processing technologies, especially in national libraries. It explains how the National Library of Sweden's collections enabled the development of a new BERT language model for Swedish. It…
Descriptors: Foreign Countries, Artificial Intelligence, Models, Languages
Walker, Jeremy; Coleman, Jason – College & Research Libraries, 2021
This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…
Descriptors: Artificial Intelligence, Natural Language Processing, Prediction, Library Services
