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Direct linkBradley, William David – ProQuest LLC, 2023
The purpose of study was to examine how frontline employees make sense of a planned organizational change. The voices of frontline employees, the group of employees responsible for making the product or delivering the service, have frequently been ignored or neglected during planned change efforts. In this study, attention was focused on the…
Descriptors: Employees, Employee Attitudes, Planning, Organizational Change
