Pupil transportation is an essential part of the overall school program, which requires constant supervision and direction. Perhaps no other phase of the school program is more closely observed by the public or has a greater tendency to mold public opinion about the schools than the school bus system. The success of any school district pupil…

The grievance procedure in higher education and the problem of conflict resolution are approached from a multi-dimensional standpoint. Collective bargaining is presented as both an exacerbator of the litigious nature of college and university relations and as a formal vehicle for conflict resolution within academe. The need for extra-contractual…

Originating from a manual prepared for a UNESCO workshop, this handbook addresses concepts, approaches, and methods required for planning and management of education at the microlevel. Part I introduces microplanning and management as an important component of overall development efforts, concentrating on education. Chapter 1 describes the…

Presents a model that administrators can use to control the teaching-learning process. Definitions are provided for the model's six elements: budgeting, reports, policies, organizational structures, professionalism, and staff selection and training. Notes that involvement of teachers and students in the control process minimizes communication…

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

This excerpt from "Managing the Facilities Portfolio: A Practical Approach to Institutional Renewal and Deferred Maintenance" offers higher education business officers a conceptual framework comprising four steps: (1) establish baseline; (2) estimate needs; (3) compare model alternatives; and (4) report to management. (DB)

This volume is a collection of eight short articles that address fundamental issues of staff development in programs for young children. Part I covers supervisory principles and techniques, indicates environmental areas in which child care personnel have not been prepared to intervene effectively (Bronfenbrenner's exo and macro system levels),…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…